Presales questions

01. How can I get in touch with us?

Log in to the official website:

www.wzruizhi .com

Call us directly : 

+86 0577-63785977, +86 13868591152

Direct to company: 

No. 588, Zhengsong Avenue, Zhenglou Industrial Zone, Wanquan Town, Pingyang County, Wenzhou City, Zhejiang Province

02. How to provide technical guidance?

For some customers who need non-standard equipment, we will, according to the specific requirements of customers, communicate with the relevant technical personnel of the company, take into account the technical feasibility and production cost, and give customers solutions.

03. How to recommend products?

We have four series of nearly 14 kinds of products. We can also provide non-standard equipment production and new product R & D services according to customers' requirements. According to the pictures of paper bag samples provided by customers, the purpose, environment, purchase volume and other relevant conditions of the products to be purchased, we will recommend several products with high cost performance to customers for selection.

04. How to make a quotation?

According to our company's R & D cost, production cost and customer's purchase quantity, we calculate and work out the product price.

Problems in sale

01. About payment

30% of the total amount of payment shall be paid in advance upon signing the contract, and the machine shall be delivered with full payment after factory acceptance.

02. About delivery date

About 90 working days after receiving the deposit (non-standard machine), the factory will decide whether to change the delivery date when confirming the order. The standard machine is generally within 60 working days after receiving the deposit.

03. Order tracking

After the customer places the order, our company will send professional personnel to follow up the order and regularly report the production progress to the customer. Customers can query the order status on the official website (shipment query)

04. Product testing

In the production process, our company will adopt strict inspection process to ensure product quality. Through the internal inspection, ensure that the parts processed and produced by our company meet the technical requirements; through the external inspection, ensure that the parts processed and produced by the outsourcing unit entrusted by our company have no quality problems; then through the whole machine inspection, ensure that the mechanical equipment meets the technical production requirements.

05. Product packaging

06. Product transportation

Before delivery, the products will be packed in strict vacuum with bottom bracket (wooden bracket or steel bracket).

The products are usually shipped from Ningbo port of China to the destination port.

After sales problems

01.Shelf life / warranty period of products

The warranty period of products is generally one year, and our company provides lifelong maintenance service. If there is a quality problem with the machine, we will help the customer to solve it through the following ways: A. send spare parts to the customer. b. Remote assistance to customer for repair. c. Inform our agent company to send personnel to the customer's factory for maintenance. d. Our company directly sends relevant personnel to the customer's factory for maintenance.

02. Transport damage

In the process of product transportation, if there is product damage, it is determined that it is caused by the inadequate product packaging and reinforcement work of our company, and our company will bear the corresponding losses.

03. About machine maintenance

We will contact our customers regularly for maintenance and operation of the machine. Our domestic customers will have regular on-site service provided by our master.

04. Problems in use

In case of any problem during the use of the product, the customer can call or send an email to our after-sales department (24-hour hotline), and the personnel of our department will respond immediately and make a decision on the Countermeasures within 24 hours.

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